Privacy Policy

1. Overview

This Privacy Policy explains how PitStorm, operated by Neuroptune LLC, collects, uses, and protects information when you use the Service.

2. Information We Collect

We collect the following categories of information:

• Shop account information: shop name, phone number, and manager/employee names and email addresses.
• Customer information: names, phone numbers, and vehicle details entered by shops to provide the status-tracking service.
• Billing information: processed and stored directly by our payment processor, Stripe. We do not store your full payment card details.
• Usage information: basic technical data such as log-in timestamps, used to operate and secure the Service.

3. How We Use Information

We use collected information to operate the Service, including sending SMS status updates to customers (with consent obtained by the shop at intake), processing subscription payments, and providing customer support.

4. SMS Communications

Customer phone numbers are used solely to send transactional status updates about their vehicle, based on consent collected by the shop. We do not use customer phone numbers for marketing purposes. Recipients may opt out at any time by replying STOP.

5. Third-Party Service Providers

We share information only as necessary with the service providers that power PitStorm:

• Supabase — database and authentication hosting.
• Vercel — application hosting.
• Twilio — sending SMS text messages.
• Stripe — payment processing and billing.

We do not sell your information or your customers' information to any third party.

6. Data Retention

We retain account and job-history data for as long as your shop maintains an active account, so you retain access to your service history. You may request deletion of your data by contacting us.

7. Data Security

We use industry-standard practices, including database-level access controls, to protect your information from unauthorized access.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.